Privacy
Your information should remain useful and protected.
This page describes the categories of information Koolbox may process and the controls available to customers and visitors.
Information we receive
Depending on the service used, this may include account details, business knowledge, connected-channel messages, support requests and technical usage data.
How information is used
Information is used to deliver customer conversations, maintain security, provide support, improve reliability and meet legal obligations.
Service providers
Koolbox may rely on hosting, messaging, analytics and payment providers. Each provider receives only the information required for its role.
Retention and rights
Retention depends on the service, contractual requirements and applicable law. Requests for access, correction or deletion can be sent to contact@koolbox.ai.